TATA Telecom, Gandhinagar  
SAP CRM3.0 –Internet Sales and Mobile Sales

Tata telecom is a joint venture between US-based Avaya Inc and India's Tata Group (Group revenue of $10.37 b). Tata Telecom is India's leading voice communication solutions provider. Company's solutions range  offers  converged voice and data networks, customer relationship management (CRM) solutions to unified messaging solutions for enterprises. The Organization's  objective is to become India's leading convergent business solutions provider for enterprises.

SAP India were engaged by Tata Telecom to Implement these functionalities. SAP India  hired services of Vanguard Technologies for assisting them in implementing SAP CRM Mobile Sales and Service & Internet Sales and Service Module.

CRM online system was successfully configured as per the above requirements. Standard Mobile Sales & Service application (Ver 3.0, SP 12) was implemented. A number of customized developments (sales document upload from .txt or .xml file, customer fact sheet, customized printouts for sales document, customized printout for service transaction, to include custom fields in service transaction, activity management in mobile service etc.) were done to take care of specific customer requirements.

After this Implementation Tata Telecom engaged services of Vanguard Technologies to fulfill the following requirements which were done satisfactorily

Internet Sales:

After successful Implementaion of SAP CRM 3.0, Tata Telecom wanted to extend its services to its Channel Partners  to enable them to  place orders, manage service calls through the web, view transactions history, maintain data on  their Sales Funnel, Secondary Sales and Stock Statements.

Mobile Sales Requirement:

Tata Telecom  wanted to equip their field staff (Sales Executives & Service Engineers) with latest business data so that they can take on the spot action from the field. To equip sales executives with customer information, sales document creation & viewing ability, prospect creating, viewing & updating ability and activity management. To equip service engineers with customer information, sales & service transaction history of customer, service transaction creating & viewing ability, service confirmation creating & viewing ability and activity management.